Refund policy

**Refund Policy**

Every magnet we make is custom — built from your photos, just for you. Because of that, we're not able to accept returns. We put real care into every order, and we want you to love what you receive. If something isn't right, we're here to make it right.

**We don't accept returns, but we do offer refunds and replacements.**

Here's when we'll step in:

- **Damaged or lost items** — If your order arrives damaged or gets lost in transit, we'll replace it at no charge.

- **Defective items** — If your item has a defect, contact us within 14 days of receiving your order and we'll offer a full refund or replacement.

- **Wrong item received** — Please inspect your order when it arrives. If we sent the wrong item, contact us right away and we'll fix it.

**European Union — 14-Day Cooling Off Period**

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be in the same condition as received, in its original packaging, and you'll need your receipt or proof of purchase.

**Refunds**

Once we've received and inspected a return (EU orders), we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card company to process it. If more than 15 business days have passed since approval, contact us at bluebirdmagnets@gmail.com.

**Questions?**

We're always happy to chat. Reach us at bluebirdmagnets@gmail.com — include any details about your order so we can help quickly.